Terms of Sale
Once Upon A Time Vacations is an agent for the Suppliers identified on your travel documents. We do not directly supply travel related products such as air and ground transportation, hotel accommodations, meals, cruises, tours, etc. As a result, we are not responsible for breach of contract or any intentional or careless actions or omissions by suppliers, which result in any loss, damage, delay, or injury to you or your companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice or reservation itinerary we do not guarantee any of the suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects.
Our agents and affiliates are not responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the agent’s or affiliates control. As the traveler, you assume complete and full responsibility for (and hereby release Once Upon A Time Vacations and its agents and affiliates from) any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, 1-202-647-5225. For medical information, call the U.S. Center for Disease Control, 1-404-332-4559. National Passport Information Center can be reached at 1-877-487-2778. As the traveler, you are hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and are advised to obtain appropriate insurance coverage against them. Your travel specialist can provide additional details on your Travel protection coverage options upon request. The acceptance of tickets, reservations, or bookings after issuance constitutes consent to the above and an agreement on your part to convey the contents to your travel companions or group members. Please be aware that any foreign country, including Canada, may deny entrance to anyone with any type of criminal record.
Cancellations & Supplier Fees
Airlines and Suppliers can and will impose penalties on vacations that are canceled and any fees charges to you are based on that Supplier or Airlines. The Terms & Conditions are not those of Once Upon A Time Vacations. We do not charge fees for cancellations. If you are charged a fee it is from the Supplier or Airline. Airline flight delays are common and if your flight is delayed for any reason the airlines are not required by law to pay your expenses when traveling to your Destination, such as hotels, meals, car rental, car service, taxi, and phone calls. Please consider this when accepting or declining travel insurance. Please view the applicable rules before you make your reservation.
Check Your Documents
When you receive your vacation itinerary please review it thoroughly to make sure it is correct. Please check dates, names, DOB, passport information, rates, and package inclusions. If there is an issue contact your vacation planner immediately to correct and reissue. If you make a change to your reservation make sure you get a new updated confirmation and review that for all errors.
Requesting A Quote
Once Upon A Time Vacations and its agents/independent contractors do our best to give you the most cost effective option available to you for the travel dates you provide us with. We cannot guarantee quoted prices by phone or email until held by deposit. The final pricing is subject to change in the event of tax rate changes or other variables beyond our control. We are not responsible for price increases, room category, and cabin category availability on the part of the travel supplier between the time of your quote request and booking. This includes cost increase, tax increase or errors in pricing by the supplier.
All rates, quotes, and payments are in US dollars.
All lawsuits in connection with, or incident to, this Terms of Sale/Terms & Conditions shall be litigated, if at all, in the courts of the Country of United States, State of Texas, Harris County, to the exclusion of other courts of any other state.
Website & Copyright
All pictures, text, files, personal images, and PDF’s from this web site is our copyrighted work or the copyrighted work of our suppliers or licensors. Other product and company names mentioned herein may be the trademarks of their respective owners. Although every effort is made to ensure accurate information, Once Upon A Time Vacations and its agents, affiliates, suppliers, and independent contractors are not responsible for errors, typographical or otherwise, on this web site
Once Upon A Time Vacations DOES NOT ACCEPT PAYMENTS OR CHARGE THE CLIENT DIRECTLY. Your payments are processed by the supplier and we do not accept cash, checks, or credit cards directly. We do not allow any payment by check or cash to a supplier. All credit card or debit card payments are processed by the Supplier. Once Upon A Time Vacations provides the Supplier with the clients billing address and information and then they charge the client. There are never charges from Once Upon A Time Vacations.